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The Citizen’s Charter is an ideal instrument of organisational transparency and accountability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness of the Citizen’s Charters. (UPSC 2018, 15 Marks, )
सिटीजन चार्टर संगठनात्मक पारदर्शिता और जवाबदेही का एक आदर्श साधन है, लेकिन इसकी अपनी सीमाएँ हैं। सिटीजन चार्टर की अधिक प्रभावशीलता के लिए सीमाओं की पहचान करें और उपाय सुझाएँView Answer
Introduction
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The Citizen's Charter is a document that outlines the commitment of a public or private organization to deliver specific services to citizens or customers in a transparent and accountable manner.
It is indeed an important instrument of organizational transparency and accountability. While the Citizen's Charter has its merits, it is not without its limitations.